Frontline worker insights come from
'What we say' and 'How we say it'.
Worker designed story capture and self guided workgroup facilitation.
4D Weak Signals
The 4D’s is the frontline team’s view of weak signals by using a “thinking frame” to capture their narrative of everyday work from:
1) Situations, tasks or processes that don’t make sense to the team member “Dumb”
2) Unusual or difficult tasks and processes for the team member “Difficult”
3) Changing or changed situations, tasks, and activities “Different”
4) Risky tasks, processes, situations, or hazards “Dangerous”
STEP
A reflective practice to understand the daily variability that occurs
between how we planned work, how the work evolves and how the work day went
“Where we had to make
do?” using a thinking frame
called STEP®.
Routine Work
Routine Work Soak Time is a reflective practice for frontline teams to look back over a period to make the variability visible to them, understand the weak signals that are present to reflect and learn from.
Defense Capacity
The STRM – Defense Capacity Assurance Activity extends the notion of WAI versus WAD (Blue Line/Black Line) by frontline teams reflecting on everyday successful work and the presence of the Organizational Defenses and Frontline Team Defenses when dealing with STKY’s (Stuff That Kills You) in a dynamic risk environment.
Live dashboards providing better insights of everyday work.
Strengthening the signals
We provide a system with highly customisable dashboards that can be configured to match the organization’s requirements and learning needs. The dashboards can be configured to stakeholder groups to provide specific data views. We can even provide additional dashboards for specific insights.
Context Metrics
The dashboards provide two types of metrics.
Information Metrics
A metric that doesn’t lead to an action but helps provide context of frontline team engagement and participation activities.
Actionable Metrics
A metric that can be used to aid in the decision making process to engage stakeholders in a learning team and help provide the learning team with context.
Learning happens across Workers, Workgroups and the Organization.
Organizational Learning
Making sense of “Weak Signals” by seeing patterns/clusters of worker stories and sentiment reflecting resilience capacity with Informational and Actionable Metrics.
Worker/Workgroup Learning
Workers gain and build on Critical Thinking and Reflection Skills by shifting their view of the system from evaluation and assessment to Critical Appraisal.
How it works.
